How we collect and use inquiry and project data for B2B gearbox selection, quotation, and OEM communication.
2026/05/04
This policy applies to lowbacklashgearbox.com and related inquiry communication.
If you have privacy questions, contact [email protected].
We collect business-related data needed to answer technical and commercial inquiries.
| Data category | Typical examples | Why we collect it |
|---|---|---|
| Contact data | Name, company, work email | To reply and keep project communication organized |
| Project technical data | Application, ratio, torque, backlash target, motor model | To perform model screening and engineering review |
| Commercial planning data | Sample quantity, pilot quantity, annual forecast, target timeline | To provide lead-time and supply planning guidance |
| Basic usage/security data | Request logs, device/browser metadata, anti-abuse records | To protect site security and maintain service reliability |
We use inquiry data for B2B purposes only:
We do not sell inquiry data to third parties.
Depending on region and request type, processing may rely on:
We may share data with service providers strictly for business operations, such as:
These providers process data under contractual or operational controls and only as needed to deliver services.
We retain data for practical business and compliance needs.
| Data type | Typical retention approach |
|---|---|
| Inquiry correspondence | Kept while project discussion is active and for a reasonable follow-up period |
| Technical project notes | Kept as needed for continuity of support and repeat-order handling |
| Security logs | Kept according to operational security and incident-response needs |
When retention is no longer needed, data is deleted or de-identified where feasible.
Because we support global buyers, data may be processed across regions through our hosting, email, and operations stack. We apply reasonable safeguards for cross-border transfer where applicable.
Depending on your jurisdiction, you may request to:
To request this, email [email protected] from the same business contact used for inquiry.
We use reasonable technical and organizational controls to protect inquiry data. No internet system is completely risk-free, but we continuously improve controls for confidentiality and integrity.
This website is a B2B industrial site and is not intended for children. If you believe data was submitted by a minor, contact us for review and deletion.
We may update this policy when business workflows, legal requirements, or platform providers change. The latest version is published on this page with the updated date.